IF YOU ANY COMPLIMENTS/ COMMENTS/SUGGESTIONS? CONCERNS? COMPLAINTS?

We want to hear about them

We aim to provide patients with the best care we can.  If you have any compliments, comments/suggestions, concerns or complaints about our service, we want to hear about it.

We would encourage you to write to the surgery and we will direct your query to the correct team member.

You have the right to make a complaint about any aspect of NHS care, treatment or service, this is written into the NHS Constitution on GOV.UK. 

From 1 July 2023 the way you make a complaint about primary care services to the commissioner is changing.  

There are two ways you can make a complaint: 

• You can make a complaint about the service you received at our practice directly to us. To do this please contact reception who will be able to assist you with your complaint. 

• You can complain to the commissioner of the service: this is the organisation that paid for the service or care you received. 

Please see our Complaints leaflet for further information.

Complaints Leaflet - SPP.pdf