DO YOU HAVE ANY FEEDBACK/ COMMENTS/ COMPLIMENTS OR SUGGESTIONS? 

We are continually looking to turn our patients’ feedback into real improvements in the services we provide. We use it to focus on the things that matter most to our patients, carers and their families. We would like to hear from you if you have a suggestion on how we can do things better to improve our patients’ experiences. We’d also like to hear from you if you are pleased with the service you’ve received. We’ll let the staff involved know and share the good practice across our teams.

Please use the Feedback Form: Leave Feedback

or leave a review on NHS Choices

We always try to provide the best services possible, but there may be times when you feel this has not happened. If you have a complaint to make, please don’t be afraid to say how you feel. We welcome feedback to help us improve our standard and you will not be treated any differently because you have complained. We will endeavour to put right anything that has gone wrong.

Please speak to the Practice Manager in the first instance. The practice operates a Complaints Procedure as part of the NHS system for dealing with complaints.

Download our Complaints Procedure leaflet

If you feel you cannot raise your complaint with us, then the route in the first instance should be Black Country Integrated Care Board.

You can do this by containing: Time2Talk

Telephone: 0300 0120 281

Email:  bcicb.time2talk@nhs.net

Write:  Time2Talk Team, Black Country ICB, Civic Centre, St Peters Square, Wolverhampton, WV1 1SH

If you have not received a satisfactory response from the practice, or Time2Talk (NHS England), you can then refer your complaint to the Parliamentary and Health Service Ombudsman 

You can call the Ombudsman’s Complaints Helpline on 0345 015 4033 or visit https://www.ombudsman.org.uk/

CONTACTING THE CARE QUALITY COMMISSION

If you have a genuine concern about a staff member or regulated activity carried on by this Practice then you can contact the Care Quality Commission on 03000 616161, or alternatively visit the following website: http://www.cqc.org.uk/contact-us