How you can contact Our practice

You Can Contacts us:

• By Visiting the surgery
• By Phone 
• Online - Use our Online Form 

We are open Monday to Friday, 8am to 6.30pm. Please note we have sub-contracting arrangements on Thursday's between 1.00pm to 6.30pm to Causeway Green Surgery. During this time please call 0121 612 2500 for further instructions. 

How to Request a GP Appointment 

All our appointment bookings for the GP need to be requested through our online triage system.

All patients wanting to book an appointment with the practice are asked a specific set of questions. The information you provide will help our GPs direct you to the best healthcare professional within the practice.

You can request an appointment by:

• Completing an Online Form

• By Phone - Our Reception and Administration Team can complete the online form for you if you are unable to complete the form or if you do not have access to the internet or unable to use a computer, tablet, or smartphone.

• Visiting the surgery and speaking with our Reception/Administration Team - One of our team will complete the online form for you.

Once your Online Form has been submitted. Your non-urgent request will be reviewed and responded to by a member of the team on the same working day.

You will receive a message from the practice confirming how your request will be handled. Please note: this may not mean you will be seen on the same day, but you will be informed of next steps.

If you need more urgent help, please call our practice. If it's closed, visit NHS 111 Online or call 111. In an emergency call 999

Please note we have sub-contracting arrangements on Thursday's between 1.00pm to 6.30pm. If you have submitted this on a Thursday after 1.00pm - your non-urgent request will be seen by our Triage team the next working day.

From 1st October, as part of a new NHS England & Department of Health initiative to improve patient care and access, we have moved to a Total Triage System.

All GP appointment requests, and admin queries will need to be requested through our online triage system.

You simply fill out a short online form telling us about your need – whether it’s a medical issue, prescription request, fit note or referral query.

Your request will be reviewed by our Triage Team and directed to the most appropriate person to help you.

Submit your request using our Online Contact Form

For  More Information please see our Appointment Page - Click Here

CQC Direct Monitoring

CQC suspended their routine inspection programme in March 2020 in response to Covid-19 and do not intend to resume it for the immediate future.

CQC have continued to use a mix of onsite and off-site monitoring to ensure the public have assurance as to the safety and quality of the care they receive. As we emerge from the pandemic CQC are further developing their monitoring approach.

In accordance with this approach CQC carried out a review of the data available to CQC about St Pauls Partners on 15/01/2023.

CQC have not found evidence that they need to carry out an inspection or reassess St Pauls Partners rating at this stage. This could change at any time if CQC receive new information.

CQC will continue to monitor data about this service.

Please note, this does not amount to an assessment of the rating for this service under section 46 of the Health and Social Care Act 2008.

Our practice is inspected by the Care Quality Commission (CQC) to ensure we are meeting essential standards of quality and safety.

This widget provides a summary of the results of the latest checks carried out by the CQC